riches138 Casino & Sportsbook Data Care

This page describes what we collect when you use riches138 and how we keep that data protected. We gather only information necessary to verify your identity, process payments through DANA, e-wallet, mobile banking, and other Indonesian methods, and comply with financial regulations. Your account data remains confidential and is never sold to third parties.

Our commitment is to handle your personal information responsibly. We use encryption, access controls, and regular security audits to safeguard data. This policy applies to all riches138 users — whether you engage in Liga 1 football betting, live-dealer games, or esports markets. Services are available only where local law permits.

Below we explain what data we collect, how we use it, your rights, and how to contact us if you have questions or concerns about your privacy.

Data we collect on riches138

When you create an account on riches138, we collect your email address, phone number, and password. During identity verification (a mandatory step before you can enter any market), we ask you to upload a government-issued ID — your Indonesian KTP, passport, or driver's license — and confirm your residential province. We use this information to verify your identity against official records and comply with Know Your Customer (KYC) regulations.

When you process payments, we collect transaction details: the amount deposited or withdrawn, the payment method (DANA, e-wallet, mobile banking, local payment virtual account, etc.), the date and time, and transaction IDs. We do not store your full payment card details or bank account numbers — only your registered payment ID or account reference number. Payment processing is handled by our payment partners, who have their own privacy practices.

We also log your account activity: entries placed, markets accessed, game results, and withdrawal requests. This information is used to detect fraud, resolve disputes, and comply with financial reporting requirements. Your IP address and browser type may be recorded for security purposes.

Cookies and tracking: We use cookies to keep you logged in and to track your preferences within riches138. These are functional cookies, not marketing cookies. You can disable cookies in your browser, but some features may not work properly.

How we use your data

We use your personal data for the following purposes:

Account verification: We verify your identity to comply with Indonesian financial regulations and prevent fraud.
Payment processing: We share payment details with our payment providers (online payment, e-wallet, mobile banking, bank partners) to process deposits and withdrawals.
Service delivery: We use your data to manage your account, process your entries, settle markets, and handle withdrawal requests.
Regulatory compliance: We may disclose your data to Indonesian financial authorities, tax authorities, or law enforcement if required by law.
Fraud prevention: We analyze account activity to detect suspicious behavior, such as rapid deposits followed by immediate withdrawals or multiple accounts from the same IP address.
Customer support: We use your data to respond to support queries, resolve disputes, and improve our service.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third-party marketers, advertisers, or data brokers.

Third-party processors

We work with trusted third-party service providers to deliver riches138 services. These processors handle specific functions but cannot use your data for their own purposes. Our key processors include payment providers (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and customer support platforms. Each processor has signed a data-processing agreement requiring them to protect your information and comply with data-protection laws.

Our server infrastructure may be located outside Indonesia; your data may be transferred to and processed in other countries. By using riches138, you consent to this international data transfer. We take steps to ensure that overseas processors maintain security standards equivalent to Indonesian protections.

How long we keep your data

We retain your account data for as long as your account remains active. After you close your account, we keep your transaction history and personal data for seven years to comply with Indonesian financial-record retention requirements. After this period, we delete or anonymise your data unless we are required by law to retain it longer.

If your account is suspended for breach of our terms, we retain all account data indefinitely to investigate the violation and prevent account reopening. We may also retain data for longer if you are involved in an active dispute or legal proceeding.

Note: We cannot delete data that is subject to legal holds, regulatory requirements, or ongoing investigations. Contact support if you have specific questions about data retention related to your account.

Your rights on riches138

You have the following rights regarding your personal data held on riches138:

Right to access: You can request a copy of all personal data we hold about you.
Right to correction: If your data is inaccurate, you can request that we update it.
Right to deletion: You can request that we delete your data (subject to legal retention requirements and ongoing disputes).
Right to restrict processing: You can request that we limit how we use your data for certain purposes.
Right to data portability: You can request that we provide your data in a portable format so you can transfer it to another service.

To exercise any of these rights, contact our support team with your request. We aim to respond within 30 days. If we deny your request, we will explain the reason.

Our security practices

We at riches138 implement multiple layers of security to protect your data. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (indicated by the "https" in our URL). Your password is hashed using modern cryptographic algorithms and is never stored in plain text.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We require two-factor authentication (2FA) for all withdrawal requests, adding an extra layer of protection. Access to your data is restricted to authorized staff on a need-to-know basis.

However, no system is completely secure. If we detect a data breach or unauthorized access, we will notify affected users as required by Indonesian data-protection law. We recommend that you use a strong, unique password and enable 2FA on your riches138 account.

Children and minors

We do not knowingly collect data from children under the legal age of majority in their jurisdiction. All riches138 users must meet age requirements set by their local law. By creating an account, you confirm that you are of legal age and meet our eligibility requirements.

If we discover that a user is underage, we will suspend the account and may forfeit any balance in accordance with our terms. Parents or guardians who believe their child has opened a riches138 account should contact our support team immediately.

Contact us and jurisdiction

If you have questions about how we handle your data, wish to exercise your rights, or have a privacy concern, contact our support team at [email protected] or through the chat function on our platform during business hours (Monday–Friday, 9am–6pm Jakarta time).

This privacy policy is governed by the laws applicable in the jurisdictions where riches138 operates. We may update this policy at any time; continued use of riches138 after changes constitutes acceptance of updated privacy practices. We will communicate major changes via email to all active users in Jakarta, Surabaya, Bandung, and Medan.

Legal

Our commitment to data protection

We at riches138 recognise that your privacy is essential to your trust in our platform. We are committed to collecting only necessary information, protecting it from unauthorised access, and respecting your rights. Your data funds our operations, powers our verification systems, and enables settlement of your Liga 1 football entries, live-dealer games, and other riches138 markets.

If you have any concerns about how we handle your privacy or suspect a data breach, contact support immediately. We take all privacy issues seriously and will investigate promptly. Our goal is to maintain transparent, secure, and compliant data practices across all riches138 services.

Last updated: January 2025. Services available only where local law permits.