riches138Frequently Asked Questions
Users starting with riches138 ask about account setup, identity verification, deposit and withdrawal timings, payment methods, game rules, and account security. This FAQ covers the questions we hear most often — from registration through your first entry and beyond.
This page answers practical, factual questions about how riches138 works. If your question isn't here, scroll down to the grouped accordion sections below; if you still need help, our support team is available via the contact methods in our account settings. For detailed legal terms, see our Terms & Conditions and Privacy Policy.
We recommend reading the account security and KYC sections before your first entry. Understand our withdrawal review process, payment method support, and how your balance is protected. Services are available only where local law permits.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports entry types
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
We require one government-issued photo ID to verify your identity. You may submit either your Indonesian KTP (national ID card) or a valid passport. The photo must be clear, well-lit, and show your full face and all text on the ID. Take the photo using your phone's camera or upload a scanned copy. Avoid reflections, shadows, and blurriness. Our verification team reviews your document within 1–24 hours. If the photo is unclear, we'll ask you to resubmit. Once approved, your account becomes fully verified and you can deposit funds and enter all riches138 markets without restrictions.
We require one government-issued photo ID to verify your identity. You may submit either your Indonesian KTP (national ID card) or a valid passport. The photo must be clear, well-lit, and show your full face and all text on the ID. Take the photo using your phone's camera or upload a scanned copy. Avoid reflections, shadows, and blurriness. Our verification team reviews your document within 1–24 hours. If the photo is unclear, we'll ask you to resubmit. Once approved, your account becomes fully verified and you can deposit funds and enter all riches138 markets without restrictions.
From your riches138 account settings (accessible via the menu after login), you can update your email address, phone number, password, and payment method preferences. You can also enable two-factor authentication for added security. If you wish to pause activity temporarily, you may log out and avoid logging back in for as long as you like. Your account remains active and your balance is retained. If you want to close your account permanently, contact our support team — we will walk you through the process, settle any outstanding entries, and transfer your balance to your registered payment method within standard review windows.
Payments and transactions
riches138 does not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, your full amount is credited to your riches138 balance. When you withdraw, your balance returns to the same payment method you used to deposit — no deduction. Please note that your bank or e-wallet provider may charge their own transfer fees; these are not controlled by riches138. Withdrawal requests are subject to standard review windows to prevent fraud. Once approved, funds are typically transferred within hours, depending on your payment method's processing speed.
Withdrawal requests on riches138 are reviewed within standard verification windows. Once you submit a request, our compliance team checks your account activity and entry history to ensure everything aligns with our terms. Most reviews are completed within hours; some requests may take 1–2 business days if additional verification is needed. Once approved, your balance is transferred to your registered payment method — typically within minutes to a few hours, depending on whether you're withdrawing to an e-wallet (mobile banking, local payment, online payment) or a bank account (e-wallet, mobile banking, local payment, online payment). If your request is delayed, contact support and provide your withdrawal reference number.
We accept all major Indonesian payment options. E-wallets include e-wallet, mobile banking, local payment, online payment, and e-wallet — deposits are instant and withdrawals typically complete within minutes. We also accept mobile banking (QR code) transfers from any Indonesian bank. For bank transfers, we offer virtual account numbers for local payment, online payment, e-wallet, and mobile banking — transfer to your unique virtual account and your balance updates automatically. No international transfers or cryptocurrency are accepted. All deposits and withdrawals use your registered payment method, ensuring consistency and security. If you need to change your payment method, visit your account settings or contact support.
Game rules and markets
Before entering your first market on riches138, read our full Terms & Conditions page. Pay particular attention to: entry limits (minimum and maximum amounts per market), settlement rules (how and when entries are finalized), and cancellation policy (whether entries can be reversed). If you're entering football markets (Liga 1, Piala AFF, Champions League), understand match postponement rules — if a match is postponed beyond a certain date, your entry may be cancelled or settled as void. For live-dealer games (blackjack, roulette, Dragon Tiger), familiarize yourself with house rules and payout odds. For slots (Aviator, Sweet Bonanza), note that each spin is independent and outcomes are random. Our Legal Notice page covers jurisdiction restrictions and data handling. Spend subject to verification reading these before you start.
riches138 offers a wide range of markets. Football includes Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, Premier League, and Piala Asia — with markets for match winner, total goals, both teams to score, and Asian handicap. Sports include MotoGP and badminton. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with real dealers across multiple camera angles. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. All markets are listed in your dashboard, updated in real-time, with odds and settlement rules clearly displayed before you enter.
When an entry settles on riches138, your account balance updates automatically and you receive a push notification (if enabled). You can view all settled entries in your transaction history, sorted by date and result. The entry will show "Settled" status and display your profit or loss. Results are confirmed in real-time for live-dealer games and within minutes of match completion for football markets. If a result is disputed or delayed, you'll see a "Pending review" status in your entry details — we'll update you as soon as the official result is confirmed. You can click any settled entry to see the full details: the odds you received, your stake amount, and the final payout.
riches138 rewards active users through a loyalty tier system. As you enter markets and spend time on our platform, you accumulate loyalty points. Points are earned on deposits, entries, and certain promotional activities — the amount varies based on your activity level. Points do not expire during the calendar year; they reset at the start of each new year. You can redeem points for account credits, free entries, or bonus offers displayed in your loyalty section. Higher tier levels unlock better redemption rates and exclusive perks. Your tier is calculated monthly based on your activity; as you climb tiers, rewards increase. Check your account dashboard under "Loyalty" to see your current tier, points balance, and available redemptions.
Security and account care
Our support team handles English and Indonesian. You can contact us from your account dashboard via email or live chat. When you reach out, write your question in English or Indonesian — either language is welcome. Our team aims to respond within a few hours during business hours. For urgent account security issues (suspicious login attempts, unauthorized balance changes), mark your message as urgent and we'll prioritize it. If you have a question about your balance, a withdrawal, or an entry settlement, include your transaction reference number or entry ID so we can look it up quickly. You can also visit our FAQ page before contacting support — many common questions are answered there.
Start by creating a strong password on riches138: use at least 8 characters, mixing uppercase, lowercase, numbers, and symbols. Avoid birthdays, names, or dictionary words. Change your password every few months. Enable two-factor authentication in your account settings — you'll receive a code on your registered phone number each time you log in from a new device or browser. Never share your password with anyone, even riches138 staff. We will never ask for your login credentials via email, message, or support chat. Log out after each session, especially on shared devices. Review your login history in account settings — if you see an unrecognized device or location, change your password immediately and contact support. Keep your phone number current so you receive 2FA codes.
riches138 services are available only where local law permits. We do not operate in jurisdictions where online gaming or wagering is prohibited by law. By creating an account and using our platform, you confirm that you are accessing riches138 from a location where our services are lawful and that your use complies with all applicable local regulations. We are not responsible for users accessing our platform from restricted jurisdictions. Users are solely responsible for verifying legal compliance in their own location. Our Legal Notice page provides detailed information on our terms of operation, data handling, and dispute resolution. If you have questions about service availability in your region, contact our support team before creating an account.